Refund policy

Return Policy

At TraxFloor, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please read our return policy below and don't hesitate to contact us for assistance.

1. Eligibility for Returns

  • We accept returns within 14 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
  • Certain items, such as personalized or perishable goods, are not eligible for return. Please contact us for more information on specific product eligibility.

2. Return Process

  • To initiate a return, please contact us or visit the "Contact Us" section of our website to request a Return Authorization (RA) number.
  • Clearly state the reason for your return and include your order number and contact information in your request.
  • We will provide you with the RA number and instructions on how to return the item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure your return is received by us.

4. Refund or Exchange

  • Upon receiving and inspecting your return, we will notify you regarding the approval or rejection of your refund or exchange.
  • If approved, refunds will be processed to the original payment method. Please allow a few business days for the refund to be reflected in your account.
  • Exchanges will be processed once the returned item is received and inspected. We will send you a replacement or provide store credit, as per your preference.

5. Restocking Fee

  • A restocking fee of 15% will apply to certain returns. We will notify you in advance if a restocking fee is applicable.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide instructions on how to proceed.

7. Cancellations

  • Orders can be canceled within 24 hours of purchase. After that, we may have already started processing your order, and a cancellation may not be possible.

8. Gift Returns

  • If you received an item as a gift and need to return it, please contact us with the original purchaser's information, and we will assist you with the return.

9. Contact Us

  • If you have any questions or need assistance with a return, please don't hesitate to contact us.

TraxFloor reserves the right to update or modify this return policy at any time without prior notice. Please review our return policy periodically for any changes.

Last updated: October 2023