Shipping policy

Shipping Policy

Thank you for shopping at TraxFloor. We're committed to providing you with a seamless shopping experience, and this Shipping Policy outlines how we handle the shipping of your orders.

1. Processing Time

  • Orders are typically processed within 2-5 business days. Please note that processing times may vary during busy periods or for custom-made or personalized items.

2. Shipping Methods

  • We offer various shipping methods for your convenience. The available options and associated costs will be presented at checkout.

  • You can choose from standard shipping, expedited shipping, or any other relevant options available to your location.

3. Shipping Times

  • Shipping times may vary based on your location, the shipping method selected, and other factors beyond our control.

  • We aim to provide estimated delivery times during the checkout process. Please keep in mind that these are estimates and not guarantees.

4. Tracking Information

  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to track your order's progress.

5. International Shipping

  • We offer international shipping to select destinations. Shipping costs and delivery times will vary depending on your location.

  • Please note that customs fees, import duties, and taxes may be applicable to international orders. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

6. Lost or Stolen Packages

  • TraxFloor is not responsible for lost or stolen packages. If you suspect your package is lost or stolen, please contact the shipping carrier and your local authorities, if necessary.

7. Address Accuracy

  • It is your responsibility to provide accurate shipping information. Please double-check your shipping address during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.

8. Shipping Promotions

  • From time to time, we may offer shipping promotions. These promotions, including any associated terms and conditions, will be clearly communicated on our website.

9. Order Changes

  • Once your order is processed and shipped, we may not be able to make changes to your order. Please contact us as soon as possible if you need to make changes.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us.

Last updated: October 2023